Shipping Policy.

Scope of This Shipping Policy

This Shipping Policy applies to eligible orders placed directly through the DORIX SHOP online store operated by DORIX TECHNOLOGIES PRIVATE LIMITED.

It covers order processing, dispatch, delivery, tracking, shipping charges, delivery attempts and related customer assistance.

Returns, refunds and cancellations are governed by their respective policies in addition to applicable Indian law.

Serviceable Locations

Orders can be delivered only to locations that are serviceable by our available logistics or courier partners at the relevant time.

Serviceability may vary by PIN code, courier network, product type, operational conditions and payment mode.

A location appearing serviceable when an order is placed may occasionally become temporarily unserviceable before dispatch due to courier or operational changes.

Order Processing

After an order is placed successfully, it may pass through payment verification, inventory confirmation, order review, packing and fulfilment preparation.

Processing time is separate from courier transit time. Orders are normally prepared as soon as reasonably possible, but processing may take longer during:

• High order-volume periods.
• Festivals or promotional events.
• Public or bank holidays.
• Inventory verification.
• Payment verification.
• Operational disruptions.
• Courier capacity constraints.

Dispatch of Orders

An order is considered dispatched when it has been handed over to the relevant courier or logistics provider for delivery.

Shipment details may be communicated through the website, customer account, order-tracking facility, email, SMS or another available transactional channel.

Dispatch of different products in the same order may occur separately where operationally necessary.

Estimated Delivery Time

Any delivery timeline displayed on the website, communicated during checkout or provided after order confirmation should be treated as the applicable estimated delivery information for that order unless expressly stated otherwise.

Estimated delivery periods may vary according to:

• Delivery PIN code and destination.
• Courier availability.
• Dispatch location.
• Public holidays and weekends.
• Weather or transportation conditions.
• Local restrictions.
• Order verification requirements.

Shipping and Delivery Charges

Where a shipping, delivery, handling or similar charge applies to an order, the relevant charge will be displayed as part of the purchase process where required.

Shipping charges may vary based on factors such as:

• Delivery destination.
• Order value.
• Product type.
• Available shipping method.
• Promotional shipping offers.

Any applicable compulsory charges should be reviewed by the customer before completing payment.

Order and Shipment Tracking

Where tracking information is available, customers may use the DORIX SHOP order-tracking facility to check the latest available shipment information.

Tracking information is generally received from the courier or logistics provider and may take some time to update after dispatch.

Delivery Address and Contact Information

Customers are responsible for providing a complete, accurate and serviceable delivery address when placing an order.

The address should include, where applicable:

• Recipient name.
• House, flat, building or premises details.
• Street, area or locality.
• City and state.
• Correct PIN code.
• Reachable mobile number.
• Any essential delivery landmark or instruction.

We are not responsible for avoidable delivery failure caused solely by materially incorrect or incomplete information supplied by the customer.

Changing the Delivery Address

Customers should contact us as soon as possible if they notice an error in the shipping address.

Address changes cannot be guaranteed after an order has entered fulfilment or has been dispatched.

Once a shipment has been handed over to a courier, modification may depend entirely on courier capability, security requirements and operational feasibility.

Delivery Attempts and Failed Delivery

Courier partners may attempt to contact the recipient or make delivery attempts in accordance with their operational process.

Delivery may fail where:

• The recipient is unavailable.
• The address is incomplete or incorrect.
• The recipient cannot be contacted.
• The customer refuses the parcel.
• The location cannot be accessed safely.
• The courier identifies another delivery restriction.

A failed shipment may be returned to origin by the courier. Any subsequent refund, redelivery or other remedy will depend on the reason for non-delivery, payment status, applicable policies and consumer law.

Multiple or Partial Shipments

Products from the same order may occasionally be dispatched separately due to stock location, packaging requirements, availability or logistics arrangements.

In such cases, separate tracking details may be generated for different parcels.

Receiving one parcel does not necessarily mean that all items from a multi-shipment order have been delivered.

Delayed Deliveries

Although we aim to facilitate timely delivery, a shipment can occasionally be delayed after dispatch.

Possible causes include:

• Courier network congestion.
• Severe weather.
• Transport interruption.
• Public holidays.
• Local restrictions or emergencies.
• Natural disasters.
• Incorrect delivery information.
• Remote-area service limitations.
• Operational events beyond reasonable control.

Where a shipment appears materially delayed, customers may contact us with the order number so the available tracking information can be reviewed.

Lost or Missing Shipments

If tracking indicates an unusual delay or a shipment cannot be located, we may initiate or request an investigation with the relevant courier partner.

Customers may be asked to provide reasonable information required to identify the shipment and investigate the delivery.

If a shipment is confirmed as lost and the customer is entitled to a refund, replacement or other remedy, the matter will be handled according to applicable policies and consumer law.

Damaged, Opened or Tampered Parcels

If a parcel appears severely damaged, opened or materially tampered with at the time of delivery, the customer should exercise reasonable caution.

If a delivered product is damaged, defective, incorrect or otherwise qualifies for a remedy, the customer should contact us promptly and follow the applicable Return Policy.

Photographs, packaging images, order information or other reasonable evidence may be requested where necessary to review the claim.

Cash on Delivery Orders

Cash on Delivery may be available only for eligible orders and serviceable locations where this payment option is shown during checkout.

Availability of Cash on Delivery may depend on the delivery PIN code, courier capability, order value, product eligibility or fraud-prevention controls.

The customer should pay only the amount properly due for the order through the authorised delivery process.

Cancellation and Dispatch Status

Customer-requested cancellation may generally be easier before an order has been dispatched.

Once the order is handed over to the courier, cancellation may no longer be operationally possible. The applicable Return Policy may then govern any post-delivery request.

Return Shipping

Where a product is eligible for return, the return process, return-shipping responsibility, required product condition and available remedy are governed by our Return Policy.

Treatment of return-shipping costs may depend on why the product is being returned, including whether the product was defective, damaged, incorrect or otherwise subject to a statutory remedy.

Events Beyond Reasonable Control

Shipment or delivery may be affected by circumstances that cannot reasonably be prevented or controlled, including severe weather, natural disasters, transport disruption, war, civil disturbance, government restrictions, epidemics, widespread network failures, courier disruption or similar events.

We will seek to take reasonable steps appropriate to the circumstances and communicate material order information where practicable.

This provision does not exclude any right or remedy that cannot legally be excluded.

Indian Consumer Rights

This Policy should be read subject to the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 and other applicable Indian laws.

Nothing in this Policy is intended to remove a mandatory remedy available to a consumer in relation to defective goods, deficient service, materially misrepresented goods, eligible delivery failures or another matter protected under applicable law.

Customers retain the right to approach an appropriate Consumer Commission, statutory authority, regulator, court or other legally available forum.

Shipping and Delivery Grievances

For assistance with dispatch, delivery, tracking or a shipping-related grievance, please contact us with your order number and sufficient information to identify the relevant shipment.