Return Policy.

Scope of This Return Policy

This Return Policy applies to eligible products purchased directly through the DORIX SHOP online store operated by DORIX TECHNOLOGIES PRIVATE LIMITED.

It should be read together with our Refund & Cancellation Policy, Shipping Policy, Terms & Conditions and applicable product information.

A return request does not automatically guarantee approval. Eligibility depends on the circumstances of the purchase, product condition and applicable law.

When a Product May Be Eligible for Return

Depending on the product and circumstances, a return request may be considered where:

• The wrong product was delivered.
• The wrong size or variation was supplied against the confirmed order.
• The product arrived materially damaged.
• The product has a manufacturing defect.
• Required items forming part of the purchased product are missing.
• The product materially differs from the characteristics advertised or agreed.
• The product is otherwise eligible under the terms displayed for that product.
• A return or other remedy is required under applicable Indian law.

Defective, Deficient, Spurious or Misdescribed Goods

Nothing in this Policy is intended to prevent a consumer from seeking a legally available remedy where goods are defective, deficient, spurious or materially inconsistent with the characteristics or features advertised or agreed.

Depending on the facts and applicable law, the appropriate remedy may include return, replacement, exchange, refund or another legally available resolution.

Return Request Period

Where a product is sold with a voluntary return or exchange period, the applicable period will be the return eligibility information displayed for the relevant product, order or purchase at the time of sale.

Customers should raise a return request as soon as reasonably possible after becoming aware of the relevant issue.

The absence or expiry of a voluntary change-of-mind return period does not remove a mandatory remedy that may be available for defective, deficient, misdescribed or otherwise legally protected goods.

Required Product Condition

For a voluntary return unrelated to a product defect or an error attributable to us, the product should generally remain in resalable condition.

These condition requirements will not be applied in a manner that unfairly prevents verification of a genuine defect, wrong item or another legally protected claim.

Products or Situations That May Be Non-Returnable

Subject to applicable consumer rights, voluntary returns may be unavailable in situations such as:

• Products that have been worn, washed or materially used.
• Products altered or customised after delivery.
• Items damaged due to customer misuse or improper care.
• Products with removed or damaged tags where tags are material to resale.
• Incomplete returns where supplied components are missing.
• Products clearly disclosed before purchase as non-returnable for legitimate hygiene, customisation or similar reasons, where lawful.
• Change-of-mind requests outside any voluntary return facility offered for the relevant product.

Wrong Product or Wrong Variation Delivered

If the product delivered does not correspond with the product, size, colour or variation confirmed in your order, please contact us promptly.

We may ask for:

• Order number.
• Product name.
• Photographs of the item received.
• Photograph of the product label or packaging where relevant.
• Other reasonable information required to verify the discrepancy.

After verification, an appropriate return, replacement, exchange or refund remedy may be provided according to availability and applicable law.

Damaged or Defective Product

If a product arrives materially damaged or appears to have a manufacturing defect, please contact our support team as soon as reasonably possible.

To help assess the issue, we may reasonably request photographs, packaging images or other information showing the condition of the product.

Evidence requests are intended to help verify the claim and will not be used to impose an unreasonable barrier to a remedy available under law.

Size, Fit, Colour and Appearance

Customers should review available size information, product details and images before completing a purchase.

Where a voluntary size exchange or return facility is offered, it will be subject to the applicable product conditions and availability.

Screen settings, photography and lighting may cause minor visual colour differences. A minor display-based variation alone may not constitute a defect.

This does not apply where the product received materially differs from the colour, characteristics or features represented or agreed.

How to Request a Return

A return request should be submitted through our available customer-support channel with sufficient information to identify the order.

Information to Keep Ready

• Order number.
• Name associated with the order.
• Registered email or mobile number.
• Product concerned.
• Reason for the return.
• Supporting photographs where reasonably relevant.

Return Pickup and Return Shipping Cost

Where reverse pickup is available, an approved return may be collected through an available logistics partner. Pickup availability depends on the customer's location and courier serviceability.

If reverse pickup is not available, we may provide reasonable return-shipping instructions where a return has been approved.

Return Inspection and Verification

An approved return may be inspected after collection or receipt to verify the product, reason for return and applicable condition requirements.

Inspection may consider:

• Whether the correct product was returned.
• Whether all required components were included.
• Product condition.
• Tags and labels where relevant.
• The reported defect or discrepancy.
• Whether customer-caused damage is present.

Where a statutory defect or other legally protected issue is established, the inspection process will not be used to deny a remedy merely because normal examination of the item was necessary.

Exchange and Replacement

Where exchange or replacement is an available remedy, fulfilment is subject to product and variation availability.

If the requested replacement is unavailable, another appropriate remedy may be offered, including a refund where applicable.

A replacement product will normally be shipped only after the applicable return and verification process has been completed, unless we decide otherwise.

Refunds for Approved Returns

Where refund is the approved remedy, the amount and refund method will be handled in accordance with our Refund & Cancellation Policy.

For prepaid transactions, refunds are generally attempted through the original payment route where technically possible.

For eligible Cash on Delivery refunds, verified bank or UPI information may be required because there may be no original electronic payment route to reverse.

When a Voluntary Return May Be Rejected

Subject to applicable statutory rights, a voluntary return may be rejected where:

• The returned item is not the product originally supplied.
• The product has been materially used, washed or altered.
• Damage occurred after delivery due to misuse.
• Required components are missing without reasonable explanation.
• The request falls outside the disclosed voluntary return conditions.
• The claim is fraudulent or materially inconsistent with transaction records.

If a return is rejected after inspection, we may communicate the reason for the decision where reasonably appropriate.

Missing Items or Incomplete Order

If an order arrives without an item or component that should have been included, please first check whether the order was dispatched in multiple shipments.

If tracking does not indicate another shipment, contact us with the order details and information reasonably necessary to investigate the missing item.

Once verified, an appropriate remedy may include dispatch of the missing product, replacement or refund, depending on circumstances and availability.

Consumer Protection and Legal Rights

This Policy must be read subject to the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020 and other applicable Indian laws.

Nothing in this Policy is intended to exclude, reduce or waive a consumer's mandatory right to appropriate relief where such right exists under law.

Depending on the circumstances, statutory relief may include removal of defects, replacement, refund, compensation or another remedy available through applicable legal processes.

A customer may approach an appropriate Consumer Commission, regulator, statutory authority, court or other legally available forum where permitted by law.

Return Grievance and Customer Support

If you require assistance with an eligible return, replacement or exchange, please contact us with your order number and sufficient details to identify the relevant purchase.