Terms & Conditions.

Acceptance of Terms

These Terms constitute the terms governing use of DORIX SHOP and the purchase of products through our website.

By accessing the website or placing an order, you confirm that you have read and understood these Terms and agree to comply with them, subject always to rights and protections available under applicable law.

If you do not agree with these Terms, you should not place an order through the website.

Business Identity

The DORIX SHOP online store is operated by DORIX TECHNOLOGIES PRIVATE LIMITED.

• Brand Name: DORIX SHOP
• Legal Entity: DORIX TECHNOLOGIES PRIVATE LIMITED
• CIN: U47912AP2026PTC127228
• GST: 37AAMCD9331Q1ZT
• Registered Address: No. 9-27, Near Ramalayam Temple, Old Adivivaram Junction, Toli Pavancha Simhagiri Footsteps, Simhachalam, Visakhapatnam, Andhra Pradesh - 530028
• Primary Email: info@dorix.in
• Phone: +91 9391572031

Eligibility to Use the Website

You should be legally competent to enter into a binding contract under applicable Indian law when making a purchase from our website.

If a person who is not legally competent to contract uses the website, such use and any purchase should take place under the supervision and responsibility of a parent or lawful guardian as permitted by law.

Customer Accounts

Certain website functions may allow or require a customer account. You are responsible for providing accurate information and for maintaining the confidentiality of your login credentials.

• Keep your email address and contact information accurate and current.
• Do not knowingly allow unauthorised persons to use your account.
• Notify us if you become aware of suspected unauthorised account access.

We may restrict account access where reasonably necessary for security, suspected fraud, unlawful conduct or serious violation of these Terms.

Products and Availability

DORIX SHOP offers women's fashion products that may include Cord Sets, Short Kurtis, Kurta Sets, Sarees and other products displayed on the website from time to time.

All products are subject to availability. Adding an item to a cart does not guarantee availability until the order has been successfully placed and accepted.

We may update, discontinue, replace or temporarily remove products where reasonably necessary.

Prices, Charges and Taxes

Product prices displayed on the website are shown in Indian Rupees unless stated otherwise.

Applicable taxes, shipping charges or other compulsory charges, where relevant, will be handled or disclosed in accordance with applicable law and the information presented during the purchase process.

We may revise product prices before an order is placed. A price change made after a valid order has been accepted will not normally alter the agreed order price except where required by law or to correct an obvious error before fulfilment with appropriate customer communication.

Orders and Order Acceptance

Submission of an order constitutes an offer to purchase the selected products. Receipt of an automated order message does not necessarily mean that an order has completed every verification or fulfilment step.

An order may be declined or cancelled where reasonably necessary, including where:

• A product is unavailable.
• Payment cannot be verified or completed.
• Shipping information is materially incomplete.
• Fraud or unauthorised activity is suspected.
• An obvious pricing or technical error has occurred.
• Fulfilment would violate applicable law.

Where payment has already been collected for an order that we cancel, the applicable amount will be handled in accordance with our Refund & Cancellation Policy and applicable law.

Payment

The payment methods available to you are those shown at checkout. Payments may be processed through banks, UPI infrastructure, payment gateways, payment aggregators or other authorised service providers.

Payment approval may be subject to verification by the relevant payment service provider or financial institution.

You must not use a payment instrument or account without lawful authorisation.

Shipping and Delivery

Shipping availability, estimated delivery timelines, charges, delivery restrictions and related conditions are governed by our Shipping Policy and information presented during checkout.

Delivery dates may be estimates unless expressly stated otherwise. Delivery can be affected by courier operations, address issues, weather, public restrictions, holidays, operational disruption or other circumstances outside reasonable control.

Customers are responsible for providing a complete and accurate delivery address and a reachable contact number.

Order Cancellation

Cancellation eligibility depends on the status of the order and the conditions stated in our Refund & Cancellation Policy.

An order that has already entered fulfilment, dispatch or another irreversible processing stage may not always be cancellable by the customer, except where applicable law provides otherwise.

Returns, Replacements and Refunds

Return, replacement and refund eligibility is governed by our applicable policies and Indian consumer law.

Nothing in these Terms is intended to permit us to refuse a remedy where a consumer is legally entitled to one, including where goods are defective, deficient, spurious, materially inconsistent with advertised characteristics or otherwise covered by mandatory consumer protection requirements.

Product Images, Colours and Appearance

We aim to present product photographs and information as accurately as reasonably possible.

Colours may appear somewhat different depending on display settings, screen calibration, lighting and photography. Minor visual differences that naturally arise from these factors do not by themselves mean that a product has been misrepresented.

Where a product has specific size, fabric, care or other characteristics, customers should review the information shown on the relevant product page before completing the purchase.

Offers, Discounts and Promotions

Promotional offers, coupons or discounts may be subject to separate conditions displayed with the relevant promotion.

• Promotions may have a stated validity period.
• Some products may be excluded.
• A minimum order value may apply.
• Coupon combinations may be restricted.
• Promotions may be limited or withdrawn where legally permitted.

We will not intentionally use promotional practices that constitute unfair or deceptive trade practices prohibited by applicable law.

Acceptable Use of the Website

You must not use the website for unlawful, fraudulent or abusive activity.

Prohibited conduct includes:

• Attempting unauthorised access to website systems.
• Introducing malware or harmful code.
• Using false information for fraudulent purchases.
• Interfering with website security or operation.
• Scraping or extracting data unlawfully.
• Impersonating another person.
• Using stolen or unauthorised payment information.
• Using the website in a way that violates applicable Indian law.

Intellectual Property

Website design, branding, logos, graphics, product presentation, written content, photographs and other materials may be protected by copyright, trademark and other intellectual property laws and may belong to DORIX TECHNOLOGIES PRIVATE LIMITED, licensors, suppliers or other respective rights holders.

Nothing on this website grants a right to reproduce, commercially exploit, modify, republish or distribute protected material without appropriate permission, except as allowed by law.

Reviews, Feedback and User Content

If customer reviews, ratings or other user-submitted content are enabled, users should provide genuine, lawful and relevant content.

Content may be moderated or removed where reasonably necessary because it is fraudulent, abusive, defamatory, unlawful, unrelated, infringing or otherwise violates website rules or applicable law.

We do not encourage false reviews or misrepresentation of product characteristics.

Privacy and Personal Information

Personal information collected through the website is handled according to our Privacy Policy and applicable law.

The Privacy Policy describes categories of information that may be collected, purposes of processing, sharing, retention, security and available privacy rights.

Third-Party Services and Links

Our website may integrate with or link to third-party services including payment gateways, logistics providers, social platforms or other external websites.

Third parties may have their own terms and privacy practices. We do not control independent third-party services merely because a link or integration appears on our website.

This does not exclude any responsibility that cannot lawfully be excluded.

Disclaimer and Limitation of Liability

We seek to operate the website with reasonable care, but uninterrupted or error-free availability of every website function cannot be guaranteed at all times.

To the maximum extent permitted by applicable law, neither party will be responsible for losses that are not reasonably attributable to its breach or unlawful conduct.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law, nor does it restrict mandatory consumer remedies available under the Consumer Protection Act, 2019 or other applicable legislation.

Force Majeure and Events Beyond Reasonable Control

Performance or delivery may occasionally be affected by events beyond reasonable control, including natural disasters, severe weather, war, civil disturbance, governmental restrictions, transport disruption, widespread network failures, epidemics, strikes or other comparable events.

Where such an event occurs, we will take reasonable steps appropriate to the circumstances. Mandatory consumer rights will continue to apply.

Customer Grievances

Customers may raise complaints concerning orders, products, payments, delivery or website services using the contact information below.

Where the Consumer Protection (E-Commerce) Rules, 2020 apply, the grievance mechanism will be handled in accordance with applicable statutory timelines, including acknowledgement and redress requirements.

Governing Law and Dispute Resolution

These Terms are governed by the laws of India.

We encourage customers to first contact our grievance channel so that a concern can be reviewed and an appropriate resolution can be attempted.

Nothing in these Terms prevents a consumer from approaching a competent Consumer Commission, court, regulator, statutory authority or other forum where such right is available under applicable law.

Changes to These Terms

We may update these Terms to reflect changes in business operations, website functionality, applicable law or regulatory requirements.

Updated Terms may be published on this page with a revised "Last Updated" date. Changes ordinarily apply prospectively unless applicable law requires otherwise.

Severability

If a provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent legally possible.

No Waiver

A delay or failure to enforce a provision on one occasion does not automatically waive the right to enforce that provision later.

Contact Us

Questions regarding these Terms and Conditions may be sent using the following business contact details.